Frequently Asked Questions

Find your question here first. If there is no answer to your question, please contact us.

1. How do I use my voucher?

Once you purchase the voucher, it will be sent to you directly by email, check the information of your voucher on how it should be redeemed if any reservations are necessary to be made in advance. Print the voucher and present it to the merchant on arrival.

You also can access and print your purchased vouchers at any time from the your Account

2. I did not receive my voucher by email?

You can access and print your purchased vouchers from the My Account section in the top menu- just click on the button and you will be able to see your purchased vouchers as well as other account details.

3. Can I use my voucher on the same day I’ve purchased it?

No, kindly check the details of the deal for validity period & any reservations necessary.

5. Can I use my voucher with other offers or specials?

No the voucher is not valid with any other discounts or promotions.

7. Is it safe to use my card on hotdeals.ae?

Yes, we use a secure payment system, transmitted by SSL. Your personal and credit card details are safe at all times.

8. Do the prices include VAT?

From 1st January 2018 all prices on Hotdeals.ae will include VAT if applicable.

How can I feature my business on Hotdeals.ae?

If you have a business that you would like to feature on Hotdeals.ae we’d love to hear from you, email us on merchant@hotdeals.ae

For more inquiries or issues our customer service team is available from Sunday to Thursday 9:00am to 5:00pm and can be reached on 04 3639816 or email us info@hotdeals.ae